Definitions and Interpretation
Definitions
In these Terms, the following capitalised terms have the meanings set out below:
- Alpha Concrete / Supplier means Alpha Concrete Private Limited, a company incorporated in Karnataka, India.
- Customer means the person or entity placing an Order for Products.
- Products means ready-mix concrete and related supplies.
- Order means a confirmed booking for the supply of Products.
- Delivery Site means the site nominated by the Customer for delivery.
- Confidential Information has the meaning given in Clause 11.1.
- Force Majeure has the meaning given in Clause 12.1.
Interpretation
Headings are for convenience only. Singular includes plural and vice versa. References to statutes include amendments.
Orders and Acceptance
Placing an Order
The Customer may place an Order via the Alpha portal, telephone, or email. All Orders are subject to acceptance by the Supplier.
Order Confirmation
An Order is binding only upon issue of a written confirmation by the Supplier specifying grade, volume, slot, and Delivery Site.
Cancellations
Cancellations within 12 hours of the scheduled pour incur 25% of the Order value as restocking charges.
Scheduling and Slot Allocation
The Supplier allocates pour slots based on plant capacity, transit conditions, and prior commitments. Slot times are best-effort estimates; the Supplier is not liable for transit delays caused by traffic, weather, or third-party access restrictions at the Delivery Site.
Delivery and Site Access
Site Access
The Customer must provide safe, unobstructed access to the Delivery Site for transit mixers and pumps. The Supplier may refuse delivery if access is unsafe.
Standing Time
The first 30 minutes of standing time per truck is included. Standing beyond 30 minutes is charged at ₹1,500 per 30-minute slab.
Risk
Risk in Products passes to the Customer when the Products leave the chute at the Delivery Site.
Quality Standards and Site Conduct
Mix Design
Products are supplied to the mix design specified in the Order, in accordance with IS 456:2000 and IS 10262:2019.
Slump
Slump is measured at the plant and at the chute. Acceptance tolerance: ±25mm of the specified value.
Sampling
The Customer may witness cube sampling at the Delivery Site. Refusal of witnessing does not affect the Supplier's liability.
Curing
The Customer is responsible for curing in accordance with the supplied curing protocol. Strength claims are void where curing is non-compliant.
Documentation
Each delivery is accompanied by a batch ticket, slump record, and (on request) cube test reports at 7 and 28 days.
No Additions at Site
NO WATER, ADMIXTURE, CEMENT, OR ANY OTHER MATERIAL may be added to the Products at the Delivery Site by the Customer or any third party. Any addition voids all warranties under Clause 8 and shifts all liability for the resulting concrete to the Customer.
The driver and on-site QC officer will record any such addition and refuse signature on the batch ticket. Continuing the pour after such addition constitutes acceptance of full liability by the Customer.
Pricing, Invoicing, and Payment
Pricing
Prices are as quoted and exclude GST. Prices are valid for 7 days from the date of quotation.
Payment Terms
Standard payment terms are 100% advance for spot Orders, and Net-30 for approved credit accounts.
Late Payment
Late payments accrue interest at 1.5% per month, compounded monthly.
Disputed Invoices
Disputes must be raised within 7 days of invoice date in writing, failing which the invoice is deemed accepted.
Title and Risk
Title in Products passes to the Customer upon receipt of cleared payment in full. Risk passes per Clause 4.3.
Warranty
What's Warranted
- Compliance with the agreed mix design at point of discharge.
- 28-day characteristic strength as per IS 456 acceptance criteria.
- Slump within ±25mm at the chute.
- Documentation: batch ticket, slump log, cube reports.
What's NOT Warranted
- Performance after on-site additions (see Clause 5.6).
- Performance under non-compliant curing.
- Surface finishes — these depend on placing and finishing by the Customer.
- Cracking caused by structural design, restraint, or settlement.
- Any consequential, indirect, or economic loss (see Clause 9).
Limitation of Liability
Liability Cap
The Supplier's aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the value of the Order to which the claim relates.
Excluded Damages
The Supplier shall not be liable for any of the following, however arising:
- Loss of profit, revenue, or business opportunity.
- Loss of contracts or anticipated savings.
- Loss of goodwill or reputation.
- Project delay or schedule overrun costs.
- Cost of demolition, rework, or reinstatement beyond the value of the affected Order.
- Any indirect, consequential, or special damages.
Carve-outs
Nothing in this Clause limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Claims Procedure
Claims must be notified in writing within 7 days of discovery and within 90 days of delivery. The Customer must preserve cube samples and provide reasonable site access for investigation.
Confidentiality
Definition
Confidential Information means any non-public information disclosed by either party, including pricing, mix designs, project details, and commercial terms.
Obligations
Each party shall keep Confidential Information confidential for 3 years after the date of disclosure and use it solely for the purposes of these Terms.
Force Majeure
Definition
Force Majeure means any event beyond a party's reasonable control, including acts of God, floods, monsoon disruption, government action, strikes, raw material shortages, and pandemic-related restrictions.
Effect
Neither party is liable for delay or non-performance to the extent caused by Force Majeure. Either party may terminate the affected Order if the event continues for more than 14 days.
Intellectual Property
All mix designs, technical documentation, and software provided by the Supplier remain the Supplier's intellectual property. Limited licence is granted to the Customer for the relevant project only.
Data Protection
The parties shall comply with the Digital Personal Data Protection Act 2023 in relation to personal data processed under these Terms. See our Privacy Policy.
Termination
Either party may terminate for material breach not cured within 30 days of written notice. The Supplier may suspend deliveries immediately for non-payment.
Indemnity
The Customer indemnifies the Supplier against claims arising from misuse of Products, including additions made at the Delivery Site contrary to Clause 5.6.
Insurance
The Supplier maintains product liability and transit insurance as required under Indian law. Certificates available on request.
Notices
Notices must be in writing and sent to itadmin@alphaconcrete.co.in or the Customer's registered address.
Assignment
Neither party may assign rights under these Terms without the other party's written consent, save that the Supplier may assign to an affiliate.
Severability
If any provision is held unenforceable, the remaining provisions continue in force.
Entire Agreement
These Terms, together with the Order, constitute the entire agreement and supersede all prior representations.
Governing Law
These Terms are governed by the laws of India. Courts at Mumbai have exclusive jurisdiction.
Dispute Resolution
Disputes shall first be referred to senior management for 30 days. Failing resolution, disputes shall be referred to arbitration under the Arbitration and Conciliation Act 1996, seat Mumbai, in English, by a sole arbitrator.
Defined Terms
- Alpha Concrete
- defined in Clause 1.1
- Confidential Information
- defined in Clause 11.1
- Customer
- defined in Clause 1.1
- Delivery Site
- defined in Clause 1.1
- Force Majeure
- defined in Clause 12.1
- Order
- defined in Clause 1.1
- Products
- defined in Clause 1.1
- Supplier
- defined in Clause 1.1
By placing an Order, you accept these Terms.
These Terms govern every supply of Products by Alpha Concrete unless varied by a signed contract. We treat them as a living document and update them periodically — please re-read on each major Order.
This document was last reviewed by external counsel on 1 May 2026. For interpretation questions, contact itadmin@alphaconcrete.co.in. This document is provided as a general supply contract framework. Project-specific terms may apply for major contracts.